FAQ - Frequent questions

BOOK AN EXPERIENCE

• What are Vinodila’ experiences?

Vinodila’ provides unique, unforgettable experiences that put tourists at centre stage! All of the organizations on the Vinodila’ website share our ethical code, which covers aspects such as honesty, quality and sustainability. It applies to all business activities, from in-house management to customer relations. The exclusive experiences on offer on our website stem from the passionate outlooks of our partners and the growth and training programmes that we specially tailor for every single company.

I’m looking for a specific product but I can’t find it. Can you help me?
Enter the details of the product in question in our search bar to see if it is available. If there are no matching products, you can ask for a quote for an individually tailored package by filling in this form.

• How do I make a booking?

Take a look at the range of packages, pick the experience that best suits your needs and click “BOOK”. The package will be added to your cart. Once you’ve finished your search, click on the cart, check that it contains everything you’ve selected and click on “CONTINUE”.

Before you book with Vinodila’, we’ll ask you for some information. You have to provide the details required before you can make a booking request or buy a package. The information will ensure that our partners know exactly who to expect.

Even after you’ve booked, our partners will not be able to see your real email address.

Some partners may ask visitors to provide an identity document before they can complete a booking.

You can pay by credit card, debit card or PayPal.        

Once the booking process is complete, you’ll be sent a confirmation email with all of the details that you need.

• How do I use a discount code?

If you’ve received a discount voucher or coupon, enter the code (made up of letters and/or numbers) in the “Discount Code” box on the cart page, which you’ll find under the list of packages that you’ve bought. You’ll instantly get money off your purchase!

Discount vouchers normally have an expiry date. Remember to check if yours is still valid.

• Can I book over the telephone?

Vinodila’ is an online booking service. It is not possible to book over the telephone. However, our customer service team will be happy to provide any information you need by phone or email. They are available from Monday to Friday, from 9:00 am to 6:00 pm (Central European Time).

• Do I need to register in order to buy a package?

You don’t have to register to buy a Vinodila’ package, although we do recommend it.

If you register, you can access your account from a computer, smartphone or tablet at any time of day. It also means you can save the packages that you want to buy in your cart and track your orders easily. In addition, you can tell us how you want us to let you know about special offers and news. Finally, we’re always happy when members of our community publish reviews: please feel free to write one, if you like.

• Would you like to book a Vinodila’ package quickly and easily? Register!

If you don’t have a Vinodila’ account yet, go to www.vinodila.it and click on “Log in”.
You can use your email address to register.

Once you’ve registered, you can enter your email address and password to log in.

It’s free to register and create a Vinodila’ account. Once you’ve registered, make sure you complete the account creation process by entering the details that are required in order to send a booking request or buy a Vinodila’ package.

• How do I deactivate or delete my account?

If you would like to deactivate your account, please contact us.

If you deactivate your account, any bookings that you have made will automatically be cancelled and your profile will be hidden.

Information such as reviews may remain visible to others.

If you ask us to delete your account, for security reasons we’ll check your identity before we proceed.

Once your account has been deleted, you won’t be able to reactivate it or recover your log-in details or any other information. If you want to use Vinodila’ again, you’ll have to set up a new account.

• Will my experience/package be confirmed once I’ve completed the booking process?

If you’ve booked an experience but you haven’t paid yet, it means that some conditions and restrictions apply. As soon as the necessary checks or procedures have been carried out and everything is in order, someone will get in touch with you so that you can pay and confirm your booking. Once you’ve paid, you’ll receive a confirmation email with a voucher.

• Will my experience/package be confirmed once I’ve paid?

Yes, it will all be confirmed! Once you’ve paid, you’ll receive a confirmation email with a voucher. If you’re a registered customer, you’ll be able to confirm and download the vouchers for your purchases directly from your account. If you haven’t registered and you don’t get a booking confirmation email, please check your spam folder. If you don’t see it there, please contact us at info@vinodila.it.

• Can I buy someone an activity as a gift?

Yes, but please remember to edit your profile (enter the details of the recipient) before you pay for the experience. If you’ve already paid for an experience that you want to give to someone as a gift, please get in touch with us.

ACCOUNT AND SECURE PAYMENTS

• Are my account and payments secure?

Vinodila’ meets the very highest security and monitoring standards.

You can make easy, secure payments on a computer, smartphone or tablet.

Vinodila’ will never ask for the details of your credit card or other payment systems. If you receive an email asking for financial information that claims to be from Vinodila’, it is a fraud. Please report it immediately to info@vinodila.it.

• What payment options are available?

Vinodila’ accepts payment by credit card, debit card or PayPal.

If you choose the latter option, you don’t have to enter your card number or other personal details, just your email address and PayPal password or your mobile phone number and PIN. In addition, there are no hidden charges. The only reason an extra charge will apply is if the payment currency is different from the site one.

• When will I be charged for my booking?

The payment will be taken from your credit card or PayPal account as soon as you book. If Vinodila’ does not confirm the booking, the same card or account will immediately be sent a refund for the same amount, with no additional costs.

PROBLEM SOLVING

• The payment was not completed successfully. What do I need to do?

Don’t worry: there are a number of reasons why a payment may not be completed successfully.

Check whether the problem is caused by one of the following:

An incorrect credit card number, expiration date or billing address.
Connection to an insecure network.
If the problem persists, get in touch with us at info@vinodila.it or +39 0432 26339 and we’ll find a solution together.

• I’ve booked an activity but I still haven’t received my tickets/voucher. What do I need to do?

Look in your spam folder and also check whether we sent you an email telling you when the voucher will arrive. We may be waiting for information from the host for your package. If you can’t find any emails of this kind, contact us at info@vinodila.it or +39 0432 26339.

• What happens if I lose my voucher?

If you’ve registered, you can find all of the details of your purchases in your personal profile. If you haven’t registered, send an email to info@vinodila.it or call us on +39 0432 26339 and we’ll send your booking confirmation again.

• I forgot to print my voucher. Can I show it on my smartphone?

It’s up to each of our partners to decide and unfortunately some of them only accept printed vouchers. If you’re already at the location for your experience, please call us on +39 0432 26339 so that we can inform our partner.

• Can I make changes or cancel my booking?

It may be possible to make changes to a booking that has already been made. It depends on the type of change and the terms and conditions of the partner in question.

Contact the Vinodila’ customer service team, give us the code of your booking and we’ll do our best to help you out.

Please think carefully about what you want every time you book a Vinodila’ package, because not all partners accept changes after a booking has been confirmed.

REVIEWS

• How do reviews work?

All of the reviews on the Vinodila’ website are written by travellers from our community.

Once a review has been written, it will be published in the “Reviews” section of our website.

The members of our community rely on honest, transparent reviews.

We will remove any reviews that go against our review guidelines.

• How do the star ratings work?

In addition to written reviews, the travellers in our community can use our star rating system to share their views on a range of matters. The hosts can see the ratings.

Star ratings can be given in categories such as the overall welcome given, the quality of the products on offer, cleanliness, communication, position and comfort.

CONTACT US

• How can I contact Vinodila’?

You can contact us by sending an email to info@vinodila.it or calling +39 0432 26339.

You can also get in touch on Facebook!

• When are your customer service team available?

You can contact our customer service team by email or telephone.

They are available from 9:00 am to 6:00 pm (Central European Time) and they speak Italian, English, German and Spanish.